Table of Contents

Chapter 1:  Facilitate the best learning experiences

• What methods can you use to help adults remember what they learned in training?

• What training method creates the best learning experience?

• What are the most effective training techniques for technical training topics?

• What media work best to deliver training?

• How can adults get the most from any learning experience?

• How can training methods be paced to maintain attention and improve retention?

• How much practice is needed to learn and retain a new skill?

Chapter 2:  How effective is your training style?

• How can you learn about your preferred trainer style?

• How do you interpret your scores?

• How are training styles related to adult learning?

• What are the advantages and disadvantages of each style?

• How can you enhance your training style?

 Chapter 3:  Climate setting

• What are the elements of climate setting?

• What is the benefit of using session starters or icebreakers at the beginning of a training session?

• What constitutes an appropriate introduction for the trainer and the participants?

• How can you balance time allotted for session starters with the rest of the content for a training session?

• What are the purposes of session starters?

• What are some criteria for selecting session starters?

• How can you process a session starter to make it an effective climate setting technique?

• How do you begin training sessions for difficult audiences?

• What is the role of music and graphics in setting an adult learning climate?

• Start a session successfully when the audience is difficult

 Chapter 4:  Why is lecturing is not always appropriate for adult learners?

• What is the difference between giving a presentation and training?

• What are the best times to use the lecture method?

• What is the best way to organize a lecture?

• What is the benefit of increasing participation during a lecture?

• What are 12 ways to involve learners during a lecture?

 Chapter 5:  Discussion and facilitation

• What is the difference between facilitation and training?

• What are the duties and responsibilities of a discussion leader or facilitator?

• How are different types of questions used to facilitate a discussion?

• How are facilitation techniques used to promote discussion to meet a learning objective?

• How does the trainer use paraphrase used during a discussion?

Chapter 6:  Facilitating inventories, activities, games, and simulations

• Why are inventories, activities, games and simulations appropriate learning techniques?

• What are three types of inventories and how is each type facilitated?

• How are short answer activities facilitated?

• What are techniques some to select and facilitate games and simulations?

Chapter 7:  How to facilitate case studies

• What is a case study?

• What are the five types of case studies?

• What are the benefits of using case studies?

• How are case studies facilitated?

Chapter 8:  Facilitate role playing for success

• What is the purpose of a role play?

• How can the five steps of adult learning be used to ensure a successful empathy role play?

• How can the five steps of adult learning be used to ensure a successful skill practice role play?

• What are variations on conducting role plays?

• How can problems in facilitating role plays be avoided?

Chapter 9:  How to conduct effective and safe demonstrations

• What is a demonstration?

• What are four types of demonstrations?

• What can be done to reduce risks when conducting demonstrations?

• How are the five steps of adult learning used to facilitate learning through demonstrations?

• What are some tips for successful software demonstrations?

• What are some characteristics of effective skill practice checklists?

Chapter 10:  Conduct, administer, and facilitate tests

• How are tests selected appropriately?

• How are tests administered fairly?

• How can tests be used as a developmental experience for learners?

Chapter 11:  Audiovisual support

• What are appropriate ways to support training through audiovisuals?

• What are the advantages and disadvantages when using different types of audiovisuals?

• What are some suggestions for using visual images well?

• What are appropriate colors for visuals to support training objectives?

Chapter 12: Online facilitation

• How is facilitation in a virtual classroom different from facilitation in the physical classroom?

• What skills are needed to facilitate online learning?

• How does an online facilitator orient the learner to the technology used in the virtual classroom?

• How can a facilitator compensate for lack of face-to-face contact in the virtual classroom?

• What are some ways to facilitate a threaded discussion?

• What are some tools to promote interaction during online learning?

• What type of support does an online facilitator need to be successful?

• What are some pitfalls in online learning and how are they overcome?

• What factors help a facilitator decide to stay the course with a prepared script or lesson plan or take a training program in a different direction?

Chapter 13:  Handle problem learners effectively

• Why is it important to distinguish the cause of a problem learner’s behavior as originating from training or a non-training issue?

• Why is it appropriate to ignore minor problem learner behaviors?

• What are some prevention strategies to avoid problem behaviors?

• What are some personal strategies to deal with problem learners?

• How can interactive training methods neutralize problem learner behavior?

• What are some appropriate disciplinary strategies to correct problem learner behavior?

Chapter 14:  What trainers need to do outside the classroom

• What skills are essential build a partnership with the managers and supervisors of learners?

• When and how should a trainer recommend changes in course design?

• What are the typical administrative tasks performed by trainers?

• What does a trainer need to do to prepare for instruction?

• What are typical follow-up tasks to perform after training?

Resources:

• Glossary

• Bibliography

• Index

• About the Author

• How to Use the CD-ROM

• Pfeiffer Publications Guide

 

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