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Communication Theme 
(5 topics)
1. EFFECTIVE BUSINESS WRITING
Learn key elements of successful and effective business writing.  Techniques of editing, proofreading and simplifying the writing process are stressed.  Learn to make writing a memo or business letter as "painless" as possible.
2. EFFECTIVE COMMUNICATION:  KEY TO IMPROVED PRODUCTIVITY
Learn the techniques to successfully enhance communication with those at work.  Identify elements of your style that improve productivity.  Learn to hurdle communication obstacles and build winning relationships.
3. WINNING TELEPHONE TECHNIQUES
Project a positive image for your company to its customers and other employees.  Manage your voice and questioning techniques to greet callers and answer questions.  Deal successfully with angry callers.
4. Get the Butterflies in Formation:  Effective Presentation Techniques
Identify planning and platform techniques to make your presentation run smoothly.  Physical presence, tone of voice, gestures, and movement, managing appearance and conquering stress are covered.
5. GOT A MINUTE
Create and record accurate minutes as the official record of a business meeting.  Identify how to partner with the meeting leader and streamline the meeting documentation process.  Techniques to plan the meeting as well as recording and developing documentation are covered.

Self-Management Skills Theme
(12 topics)  
1. POSITIVE ASSERTION SKILLS
Accept responsibility for meeting your own needs in order to enhance personal and professional satisfaction and productivity.  You'll gain an understanding of assertiveness concepts, your own degree of assertiveness and identify positive assertive behaviors.
2. DEALING WITH DIFFICULT PEOPLE
Handle difficult people successfully while feeling good about yourself.  Learn the secrets to easily achieve your goals with many types of difficult people.  Learn practical, no-nonsense coping skills for the office and home.
3. SERVICE EXCELLENCE
Who are your customers (internal and external)?  What are their needs?  What does excellent service look like?  How can you achieve and maintain excellent service for your customers?
4. CHANGING PROBLEMS INTO OPPORTUNITIES
Identify skills to be more effective and gain recognition as a vital link in the organization.  Learn to analyze problems, develop alternatives and implement solutions.  Get the "go ahead" for plans; identify lines of authority and means of support.
5. BUILD CONFIDENCE AND SUCCESS
Set yourself up for success.  Identify how to reach your goals.  Learn four steps to gain more confidence.
6. HOW TO GET RESULTS
Learn innovative techniques and strategies that will enable you to move yourself and others forward in achieving what you set out to accomplish.  Identify barriers to your success and how to overcome them.
7. EMPOWERMENT AND RESPONSIBILITY
What amount of personal responsibility is needed to accomplish the job?  Use behaviors of empowered employees; recognize boundaries and limits and how to share observations and suggestions with others.
8. MANAGE YOURSELF AND INFLUENCE OTHERS
Six skills for success, check your influencing style, practice a more effective style, what is personal power, how to use it, how to give negative feedback and coach others for improved performance.
9. Influencing Decision Makers
With so much interdependence in today’s workplace, influence becomes a test of skill and interpersonal communication. Effective influence begins with the way you think about those you want to influence.  Learn to build mutual trust and collaboration to achieve win-win outcomes.
10. BECOME A PEAK PERFORMER
What motivates a peak performer and how can you become one?  Clarify your personal motivation and identify barriers to peak performance.  Plan successful ways to learn from past mistakes and how to respond to change and risk.
11. YOUR ATTITUDE IS SHOWING
Identify ways to remain positive, avoid the “victim” trap, and deal with change in a productive manner.  Learn ways to take the initiative, know your limits and be seen as successful by others at work.
12. Put Your Best Foot Forward
Are you aware of how quickly others form an opinion of you?  During this interactive presentation, we will discuss current research on how we form impressions of others.  Explore the impact of dress, actions, and verbal and nonverbal behaviors.  Identify how our own personal biases and unconscious decisions about others interfere with our working and personal relationships.  Identify strategies to create an image that gets the results we want in our lives.

Teamwork Theme 
(2 topics)
1. WORK TOGETHER EFFECTIVELY IN DIVERSE TEAMS
What assumptions and expectations do you make about people who are not like you and how does this impact the way you interact?  Identify the behaviors and attitudes that are required to be effective in a diversified team environment.
2. WORKING TOGETHER IN A CULTURALLY DIVERSE WORKPLACE
The United States is rapidly becoming one of the most culturally diverse countries in the world.  Learn how to work more effectively with people who are different from you.

Personal Skills Theme
(7 topics)
1. COPING WITH STRESS AND BURNOUT
Recognize stressors and your own limits.  Be realistic in setting goals and successful in coping with problems and concerns.  Respond in a healthy way to demands from others.  Use renewal strategies to get a fresh perspective on the same old routine.  Find ways to look forward to work, rather than backwards at mistakes.
2. COPING WITH STRESS IN TIMES OF CHANGE
Identify personal stressors from the multiple demands of change.  Find healthy strategies to cope with the effects of stress and strain.  Get a fresh perspective on the same old routine.
3. BALANCING HOME AND WORK
Learn successful techniques to achieve a realistic balance between home and work.  Identify support systems or how to develop them.  Learn how to find time for yourself.
4. OVERCOMING OVERDOING
Balance commitments by setting goals, being realistic and learning to say "no" when you need to.  Develop support systems and healthy strategies to cope with stress.  Keep things in perspective.
5. DON'T COME HOME FROM WORK EXHAUSTED
Learn personal strategies to combat stress and avoid burnout.  Discover how the environment combined with certain personal styles contributes to exhaustive situations.  Leave with an integrated, positive approach and renewed energy.
6. FUNCTIONAL FITNESS
Exhausted at the end of the day?  Cramped back? Sore feet? Throbbing head?  Learn fitness and energy tips that will help you stay relaxed, feel and look energized, and avoid being wiped out at the end of the day.
7. PROVEN TIME MANAGEMENT TECHNIQUES
Are time wasters and procrastination robbing you of productive work time?  Learn ways to eliminate time wasters and match priorities with key people on your work team.  Cope successfully with interruptions that break your routine and take you off track.

Advanced Skills Theme
(5 topics)
1. PROJECT MANAGEMENT SKILLS FOR ASSISTANTS
Productivity increases dramatically when you use a systematic method of planning and tracking projects.  Learn easy ways to keep projects on track and gain support from others for reaching a successful conclusion for a project.
2. Manage Multiple Projects
Multi-tasking has become the norm in today’s workplace.  Use a systematic method of planning and tracking multiple projects.  Learn easy ways to keep projects on track and gain support from others for reaching successful conclusions.
3. INTERVIEWING SKILLS
Asking the right questions at the right time can be the key to solving a problem, finding the right person for the right job or building a better working relationship with coworkers and your manager.  Learn key techniques to being more effective at getting to the "heart of the matter.
4. BE YOUR OWN CAREER COACH
Where is your career going?  How can you develop new skills to be more productive and successful in your current position while you prepare to enhance your career?  Take inventory and identify what image you project to others.
5. HOW TO PREPARE FOR A PERFORMANCE REVIEW
Conduct a self-appraisal with an objective and subjective look back at your recent performance against goals.  Identify how to influence the review process.  Practice how to non-defensively listen, receive feedback, and learn from the review.  Identify how to set shared goals.

 

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