| PROGRESSIVE
DISCIPLINE |
| a
one-day workshop |
| This
workshop helps the manager identify how to use a progressive system of
discipline by laying the groundwork for clear expectations, providing
appropriate training, coaching and follow-up.
After job standards have been set, suggestions for counseling
under-performing employees and documenting inappropriate behavior are
stressed. |
WORKSHOP
CONTENT
Unit
1: Overview
and objectives
 |
Definitions
of progressive discipline, coaching, counseling and motivation |
Unit
2: Employee
motivation
|
Why
employees work |
|
Promoting
employee self-esteem |
|
How
to reinforce positive behaviors |
|
How
to listen to employee suggestions |
|
Give
feedback |
Unit
3:
Set standards and evaluate performance
|
How
to set standards |
|
How
to set goals and assign work |
|
How
to evaluate performance objectively |
Unit
4:
Coaching and counseling
|
How
to identify problems |
|
Why
don't workers perform well |
|
Is
"constructive criticism" appropriate? |
|
What
to do in counseling situations |
|
How
to make a referral |
|
How
to avoid conflict |
|
Assertively
make corrections |
Unit
5:
Progressive Discipline
|
Who
should be disciplined rather than corrected? |
|
How
to use the "hot stove" rule |
|
How
many warnings are appropriate?
What punishment is appropriate? |
|
How
to deal with "gray" areas and possible termination,
terminations in a union environment. |
EXPECTED
OUTCOMES
At
the end of the training, the participant will be able to:
| 1. |
Identify
what motivates you and how that differs from what motivates your
employees. |
| 2. |
Identify
techniques that promote cooperation within the performance appraisal
process and how to apply them. |
| 3. |
Identify
methods to improve employee morale. |
| 4. |
Identify
methods to improve performance and meet standards. |
| 5. |
Reduce
conflict through specific methods of correction. |
| 6. |
Remain
assertive while improving/correcting an employee's behavior. |
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