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HOW TO BE AN EFFECTIVE MENTOR
a two-day workshop

This workshop defines what a mentor is, identifies the five stages of mentor development and develops key mentoring skills.

WORKSHOP CONTENT

 Unit 1: Introduction and Workshop Overview 

What is mentoring?  
Mentoring Skill Inventory  
Set personal objectives  
Types of mentoring programs  
Characteristics of effective mentor programs  
When to use mentoring  
Mentor’s job description  
How to select a mentor
Role of the new employee  
Role of the manager  

Unit 2: Getting Started

Typical new employee questions  
Conversation starters for mentors  
Clarify your expectations
Set smart goals  
Identify developmental resources  
Establish an individual development plan  
Track employee performance  

Unit 3: Skills to Build a Mentoring Relationship

Discussion simulation  
Asking questions  
Active listening  
Roadblocks to listening  
Paraphrasing
Non-judgmental responses  
Providing feedback  
Making directive comments  
Coaching in a mentoring relationship
Providing information  
Providing on-going feedback  
The success cycle  
Pitfalls in developing a healthy mentoring relationship  

Unit 4: Confront When Necessary  

Describe the new employee’s behavior objectively  
Express your feelings positively  
Specify your preferences  
Choose the consequences
Practice conflict management skills in typical work situations  

Unit 5: Helping New Employees Deal With Change  

Nine stages of change  
Successful vs. Effective change  
Commitment to change vs. Compliance   
Make effective change happen  
 Helping others celebrate change  

EXPECTED OUTCOMES

At the end of the training, the mentor will be able to:  

1.  Identify which skills need development to work effectively as a mentor.  
2. Practice active listening skills to identify the source of a new employee’s development issues.  
3. Practice asking a variety of types of questions to get new employees to resolve their own issues.  
4. Provide non-judgmental feedback when appropriate.  
5.  Make directive comments and provide suggestions appropriately.  
6. Facilitate the new employee’s growth and development through questioning. 
7.  Practice coaching techniques and ways to correct mistakes without criticism. 
8.  Identify effective strategies to help a new employee deal with change.

Click here to return to in-house workshops: Management Skills
 

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The Training Clinic

. . . America's Train-the-Trainer leader since 1977
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