|
| ACCOUNT
MANAGEMENT SKILLS |
| a
one-day workshop |
| This
workshop helps the account representative plan client contacts, build
client relationships, use adult learning techniques to inform the
client, key client meeting skills and client maintenance tips.
|
| Click
here for a full outline
|
| ADVANCED
ACCOUNT MANAGEMENT SKILLS |
| a
two-day workshop |
|
This
workshop helps the account representative plan client contacts, build
client relationships, use adult learning techniques to inform the
client, key client meeting skills and client maintenance tips.
|
| Click
here for a full outline
|
BETTER CUSTOMER RELATIONS:
IMPROVED CUSTOMER SERVICE
|
| a
one-day workshop |
| BETTER
CUSTOMER RELATIONS identifies who are your customers, what are the
standards of performance for your employees, what do your customers
expect, practice skills to improve basic customer service and deal with
difficult customers.
|
| Click
here for a full outline
|
|
PROFESSIONAL SALES AND SERVICE
|
| a
one-day workshop |
This
workshop is designed for those who have contact with the prospects and
customer either on the phone or in person.
They can set the right or wrong tone with the customer and are
the public relations arm of your organization.
The impressions made and the service offered can enhance or
destroy the image of your organization in a few minutes.
|
| Click
here for a full outline
|
| PROFESSIONAL
SALES PROSPECTING |
| a
one-day workshop |
| This
workshop is designed for those who make an initial contact with the
customer over the phone.
They can set the right or wrong tone for the customer and are the
public relations arm of your organization.
The impressions made and the service offered can enhance or
destroy the image of your organization in a few minutes.
For those already familiar with selling skills, application of
this experience is made to the prospecting process.
|
| Click
here for a full outline
|
|
QUALITY CUSTOMER SERVICE
|
| a
one-day workshop |
| This
workshop helps the learner personalize 8 critical customer service
skills including, listening, questioning, handling objections and
aggressive complaints. Resolving
problems at the lowest level is an emphasis.
|
| Click
here for a full outline
|
|
|
