| MANAGE
CONFLICT |
| one-day workshop |
|
WORKSHOP
CONTENT
Unit
1: Overview and
Objectives
 |
Definitions
of conflict |
|
Causes
of conflict |
|
Approaches
to manage conflict |
Unit
2: Inventory Your Style
|
Identify
conflict situations when assertive behavior is difficult |
|
Define
assertive, nonassertive and aggressive behavior |
|
How
do you see yourself? |
Unit
3:
Assertion Skills
Defined
|
Describe
the other person's behavior objectively |
|
Express
your feelings positively |
|
Specify
your preferences |
|
Choose
the consequences |
|
Practice
assertiveness skills in typical work situations |
Unit
4:
Advanced Assertion
Skills
|
Other
causes of conflict
|
|
How
to be more influential |
|
Deal
with anger |
|
Dealing
with manipulation |
|
Dealing
with aggression |
EXPECTED
OUTCOMES
At
the end of the training, the employee will be able to:
| 1. |
Examine
the elements of conflict and select appropriate strategies. |
| 2. |
Define
characteristics of assertive, nonassertive and aggressive behavior. |
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