| 1. |
Improve
communication with employees and others by using feedback tools |
| 2. |
Plan a coaching
session
|
| 3. |
Describe the difference between
counseling and coaching
|
| 4. |
Demonstrate effective feedback
skills |
| 5. |
Identify what motivates
workers |
| 6. |
Identify the disparity between
manager and worker perceptions of motivators |
| 7.
|
Identify how aware they are of the
needs of others |
| 8. |
Identify appropriate techniques
for recognizing employee’s work |
| 9. |
Identify why employees don’t
perform well |
| 10.
|
Avoid
misunderstandings by identifying barriers to effective communication
with employees, co-workers and others |
| 11. |
Improve
productivity by practicing strategies to overcome communication barriers |
| 12. |
Understand
the employee better by practicing the use of listening tools |
| 13. |
Assess
one’s own strengths and weaknesses in listening and develop a personal
plan to improve weak areas |
