This
is a train-the-trainer workshop for those who must train others to use
software (either mainframe or PC).Practice the basics of getting learners involved, making training
less boring, using documentation in training and using other methods
appropriately.How to
design and evaluate this type of training are covered in the two-day
version of this workshop.
WORKSHOP
CONTENT
Unit
1: Course Overview
Inventory
your current skills
The
ideal trainer
How
to begin a computer training session
Deal
with resistance to new software
Unit
2: Relate to the Learner
How
to build retention
Identify
three styles of learning
Use
18 adult learning concepts to enhance learning
Evaluate
10 aspects of your instructional style
Teach
a 5-minute lesson to a partner
Unit
3:Prepare
to Train
Focus
on achievable training objectives
Use
appropriate training methods
Determine
how much time is required to build a skill
Practice
a pacing technique to avoid boredom
Unit
4:Computer
Training Methods
Use
basic and follow-up questions to promote understanding
Discussion
techniques to enhance learning
Give
effective feedback to learners
Avoid
overuse of lectures
How
to coach learners one-on-one
Appropriately
correct a learner's mistakes
Handle
problem learners assertively
Methods
to evaluate learning
Prepare
an action plan to transfer skills to your job
EXPECTED
OUTCOMES
At
the end of the training, the employee will be able to:
1.
A
systematic approach to easily help people use new software.
2.
Use
adult learning techniques to improve retention and reduce learner
resistance.
3.
Feedback
on 10 key elements of your instructional style.
4.
Three
strategies to handle problem learners.
5.
Coaching
techniques to help learners become self-directed.
6.
Avoid
overuse of lecture and involve participants in their own learning.
7.
Plan
activities to help learners use new software.
Methods Used:
Lecturettes
Discussions
Case
Studies
Inventories
Audiovisuals
Role
Plays
Self
Assessments
Checklists
Audit
Instruments
Planning
Tools
Action
Plans
Content
from this workshop can be combined with content from other workshops
by The Training Clinic, for no additional cost to you, to create a
"custom" workshop or certificate program to meet your
specific needs. Contact us for a no-obligation, in-house proposal by
clicking
HERE.
