How to project the "right" image to learners

Ways of asking questions to get the answers you need

How to effectively listen to your learners

Use prevention strategies before a problem develops

Do's and Don'ts of acting assertively (not aggressively)

How to deliver effective and useful feedback to learners

How to quickly spot the "difficult" student before a problem develops

4 proven strategies for successfully dealing with the problem learner

A 4-step formula for improving your self-confidence and classroom presence

How to choose the right approach for "touchy" classroom situations

5 essential learning elements you can use immediately in your classroom

A close look at your strengths: Inventory your skills

Set personal development objectives

What's your image of the ideal trainer?

Confidence and the psychology of success

Six essential skills for success and building professionalism

How to project an image of confidence

Do's and don'ts for new trainers

Encourage discussion with basic and probing follow-up questions

Use active listening techniques to build rapport

Paraphrase to ensure understanding

Promote learner self-esteem and focus on behavior

Practice giving learners feedback

What to do if you don't know the answer

5 essential learning steps you can use in your classroom

Assess your classroom management style

4 key assertion skills

How not to be manipulated

Maintain class control through training techniques

Neutralize difficult learners

Use pacing to control problem learners