BETTER CUSTOMER RELATIONS:  IMPROVED CUSTOMER SERVICE

a one-day workshop

BETTER CUSTOMER RELATIONS identifies who are your customers, what are the standards of performance for your employees, what do your customers expect, practice skills to improve basic customer service and deal with difficult customers.

WHAT YOU'LL LEARN:
 

At the end of the training, you will be able to:

  1. Identify how his/her self-image influences the customer service function.
  2. Practice 8 principles of customer service, including identifying the customer's needs through appropriate questioning.
  3. Use listening and feedback techniques to improve service.
  4. Practice methods of assertively dealing with angry customers and turning the conversation into a win/win situation.
  5. Develop strategies to deal with the stress that results from dealing with difficult customers.

WORKSHOP CONTENT
 

Unit 1: Customer Service

Unit 2: Principles of Good Customer Service

Unit 3: Handling Conflict and Resistance

Unit 4: Dealing With the Stress

CEUs:

This workshop qualifies for .6 of continuing education units.

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no-risk, no-obligation proposal button Content from this workshop can be combined with content from other workshops by The Training Clinic, for no additional cost to you, to create a "custom" workshop or certificate program to meet your specific needs.

For a no-risk, no-obligation proposal, click on a button to the left or right. Maria Chilcote, a Managing Partner, will be in contact with you shortly.		 no-risk, no-obligation proposal button

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