QUALITY CUSTOMER SERVICE

a one-day workshop

This workshop helps the learner personalize 8 critical customer service skills including, listening, questioning, handling objections and aggressive complaints. Resolving problems at the lowest level is an emphasis.

WHAT YOU'LL LEARN:
 

At the end of the training, you will be able to:

  1. Identify how his/her self-image influences the customer service function.
  2. Practice 8 principles of customer service, including identifying the customer's needs through appropriate questioning.
  3. Use listening and feedback techniques to improve service.
  4. Practice methods of effectively dealing with difficult customer situations and turning the conversation into a win/win situation.

WORKSHOP CONTENT
 

Unit 1: Customer Service

Unit 2: Principles of Good Customer Service

Unit 3: A Model Call

CEUs:

This workshop qualifies for .6 of continuing education units.

                    Methods table

no-risk, no-obligation proposal button Content from this workshop can be combined with content from other workshops by The Training Clinic, for no additional cost to you, to create a "custom" workshop or certificate program to meet your specific needs.

For a no-risk, no-obligation proposal, click on a button to the left or right. Maria Chilcote, a Managing Partner, will be in contact with you shortly.		 no-risk, no-obligation proposal button

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