SALES AND SERVICE
SKILLS WORKSHOPS
The Training Clinic offers a selection of one and two day workshops on sales and service skills in a business environment.
We believe in a practical, hands-on approach for specialized programs that focus on just the training you need.
Content from one workshop can be combined with content from other workshops by The Training Clinic, for no additional cost to you, to create a "custom" workshop or certificate program to meet your needs.
Additionally we "customize" workshop case studies for your business and industry at no charge.
Why accept an off-the-shelf program from someone else when you can have a "customized" program from us?
Below is a list of our sales and service skills offerings.
For a no-obligation, on-site proposal, click HERE.
or e-mail us at info@thetrainingclinic.com
or telephone us at 562-430-2484.
ACCOUNT MANAGEMENT SKILLS
a one-day workshop
This workshop helps the account representative plan client contacts, build client relationships, use adult learning techniques to inform the client, key client meeting skills and client maintenance tips.
| Full Outline | Why Choose Us? | On-Site Proposal |
ADVANCED ACCOUNT
MANAGEMENT SKILLS
a two-day workshop
This workshop helps the account representative plan client contacts, build client relationships, use adult learning techniques to inform the client, key client meeting skills and client maintenance tips.
| Full Outline | Why Choose Us? | On-Site Proposal |
BETTER CUSTOMER RELATIONS: IMPROVED CUSTOMER SERVICE
a one-day workshop
BETTER CUSTOMER RELATIONS identifies who are your customers, what are the standards of performance for your employees, what do your customers expect, practice skills to improve basic customer service and deal with difficult customers.
| Full Outline | Why Choose Us? | On-Site Proposal |
PROFESSIONAL SALES AND SERVICE
a one-day workshop
This workshop is designed for those who have contact with the prospects and customer either on the phone or in person. They can set the right or wrong tone with the customer and are the public relations arm of your organization. The impressions made and the service offered can enhance or destroy the image of your organization in a few minutes.
| Full Outline | Why Choose Us? | On-Site Proposal |
PROFESSIONAL SALES PROSPECTING
a one-day workshop
This workshop is designed for those who make an initial contact with the customer over the phone. They can set the right or wrong tone for the customer and are the public relations arm of your organization. The impressions made and the service offered can enhance or destroy the image of your organization in a few minutes. For those already familiar with selling skills, application of this experience is made to the prospecting process.
| Full Outline | Why Choose Us? | On-Site Proposal |
QUALITY CUSTOMER SERVICE
a one-day workshop
This workshop helps the learner personalize 8 critical customer service skills including, listening, questioning, handling objections and aggressive complaints. Resolving problems at the lowest level is an emphasis.
| Full Outline | Why Choose Us? | On-Site Proposal |
