HOW TO TRAIN PEOPLE
TO USE COMPUTERS
(a one-day workshop)
This is a train-the-trainer workshop for those who must train others to use software (either mainframe or PC). Practice the basics of getting learners involved, making training less boring, using documentation in training and using other methods appropriately. How to design and evaluate this type of training are covered in the two-day version of this workshop.
WHAT YOU'LL LEARN:
At the end of the training, you will be able to:
- Use a systematic approach to easily help people use new software.
- Use adult learning techniques to improve retention and reduce learner resistance.
- Get feedback on 10 key elements of your instructional style.
- Use coaching techniques to help learners become more self-directed.
- Avoid overuse of lecture and involve participants in their own learning.
- Plan activities to help learners use new software.
WORKSHOP CONTENT
Unit 1: Course Overview
- Inventory your current skills
- The ideal trainer
- How to begin a computer training session
- Deal with resistance to new software
Unit 2: Relate to the Learner
- How to build retention
- Identify three styles of learning
- Use 18 adult learning concepts to enhance learning
- Evaluate10 aspects of your instructional style
- Teach a 5-minute lesson to a partner
Unit 3: Prepare to Train
- Focus on achievable training objectives
- Use appropriate training methods
- Determine how much time is required to build a skill
- Practice a pacing technique to avoid boredom
Unit 4: Computer Training Methods
- Use basic and follow-up questions to promote understanding
- Discussion techniques to enhance learning
- Give effective feedback to learners
- Avoid overuse of lectures
- How to coach learners one-on-one
- Appropriately correct a learner's mistakes
- Handle problem learners assertively
- Methods to evaluate learning
- Prepare an action plan to transfer skills to your job
CEUs:
This workshop qualifies for .6 of continuing education units.
