PERFORMANCE CONSULTING SKILLS
FOR TRAINERS
(a one-day workshop)
Identify the appropriate role for the internal consultant, build and maintain management's commitment to training, diagnose training problems correctly and use techniques to work with line managers effectively.
WHAT YOU'LL LEARN:
At the end of the training, you will be able to:
- Know how to deal successfully with line managers
- Identify 8 steps in the consulting process
- Practice ways to anticipate the changing training needs in your organization
- Identify5 types of performance consulting skills you'll need to be successful
- Practice how to gain management's commitment to performance improvement
- Use a 16-step plan to build alliances with line managers
- Learn how to contract for results, not just training activities
- Identify essential elements of a performance improvement plan
- Distinguish between roles of a performance consultant, trainer and change agent
WORKSHOP CONTENT
Unit 1: Performance Consultant's Role
- Who is the client?
- Consulting continuum
- Performance consulting skills
- Performance consulting skills inventory
- Trainer vs. consultant vs. change agent
Unit 2: Management Commitment to Performance Improvement
- How to build commitment
- 8-step consulting process
- Life cycle of a training department
- Contract for results
- Management commitment checklist
Unit 3: Diagnosing Problems
- Performance analysis
- Goal analysis
- Include management in analysis
- Develop a performance improvement plan overview and example
- Performance improvement plan checklist
Unit 4: Working With Others
- Check your influencing style
- Build credibility and increase your influence
- Consulting influence inventory
- Responsiveness to the organization
- How to develop partnerships
- Steps to increase leverage with others
- Summary and Action Plan
CEUs:
This workshop qualifies for .6 of continuing education units.
