QUALITY CONTROL OF TRAINING
(a one-day workshop)
Identify 14 core instructor competencies, evaluate the effectiveness of instructors, subject matter experts and TQM facilitators. Diagnose training program deficiencies and develop strategies to improve training. Monitor and evaluate existing training with trend analysis and identify and implement quality improvement measures.
WHAT YOU'LL LEARN:
At the end of the training, you will be able to:
- Monitor and evaluate existing training programs for quality
- Identify how to maintain training program effectiveness
- Find mentors in your training department
- Assess the quality of an instructor's skills
- Create a performance plan to improve an instructor's skills
- Use coaching and counseling techniques to improve an instructor's skills
WORKSHOP CONTENT
Unit 1: What is Effective Instruction?
- Identify 14 core instructor competencies
- Evaluate current staff performance
- Coach and develop trainers to eliminate deficiencies
- Keep up to date with new training skills
- Workable instructor performance planning
- How to conduct a 150+ point training department audit
- How to evaluate on-the-job instruction
- How to evaluate quality facilitators and subject matter experts (SMEs)
Unit 2: Improving Instructional Technique
- Evaluate 10 aspects of your training style
- How to build retention
- 50-50 training – talking isn’t training
- Use 18 adult learning concepts to enhance learning
- Five steps of adult learning
- Match your training style to adult learning needs of the group
Unit 3: Diagnose Training Deficiencies Correctly
- Is the deficiency a training issue?
- Did learning take place?
- How to evaluate the content of training
- Were the right methods used?
- What other factors influence successful training?
- How to design an effective training evaluation instrument
Unit 4: Improving Instructional Design
- Develop trainee materials that work
- Develop exercises and activities
- Create "discovery learning" in your activities
- Create inventories, skill practice and multi-part exercises
- How to develop effective case studies
- Use a 15-point checklist to develop complete handouts
Unit 5: Monitor and Evaluate the Results of Existing Training
- Evaluate trainee reactions
- Use trend analysis to evaluate and use feedback from participants
- How to tell if employees use new skills after training
- Measure bottom-line results effectively
- 14 tips to get the most from each training dollar
- How to measure the cost effectiveness of your training
Unit 6: Quality Improvement Measures for Training
- Are you asking the right feedback questions?
- What to do if training didn't work
- How improve your organization's training programs
- How to involve supervisors to extend the results of training
- Are improvement measures worth doing?
CEUs:
This workshop qualifies for .6 of continuing education units.
